Studio/Membership Terms & Conditions.
By purchasing a membership with The Pilates Loft, you agree to the following terms and conditions.
1. Memberships
Your membership gives you access to the number of group Pilates classes included in your chosen membership each week.
Unused class credits may roll over for up to one month, giving you a little flexibility when life gets in the way. After this time, unused credits will expire.
If your membership is cancelled or otherwise ends, any remaining or unused membership credits will expire at the end of your membership and cannot be transferred or redeemed for cash.
Members may attend a maximum of one class per day, unless otherwise approved by The Pilates Loft.
2. Payments
Membership fees are charged weekly in advance using your nominated debit or credit card.
Payment processing fees may apply to debit and credit card transactions and are charged in addition to your membership fee.
If a payment is unsuccessful, our booking system may automatically attempt to process the payment again. Any applicable failed-payment fees may be charged, and access to bookings may be temporarily restricted until outstanding payments have been paid.
Members are responsible for ensuring their payment details are current and sufficient funds are available.
3. Minimum term & cancellations
All memberships have a minimum commitment of 8 weeks from the membership start date.
After the initial 8-week period, memberships continue on an ongoing basis and may be cancelled at any time by providing 14 days' written notice.
Cancellation requests must be emailed to pilates@thepilatesloft.com.au.
Your membership will remain active during the 14-day notice period. Any scheduled membership payments falling within this period will continue to be processed, and you may continue using your membership until its final expiry date.
The Pilates Loft reserves the right to suspend or cancel a membership where there has been a serious or repeated breach of studio policies, unsafe behaviour, inappropriate conduct or failure to make required payments.
4. Cooling-off period
New memberships include a 7-day cooling-off period from the date of purchase.
If you change your mind during this period, you may cancel without being held to the remaining 8-week minimum commitment.
Cancellation must be requested in writing by emailing pilates@thepilatesloft.com.au.
Any classes already attended or other services already supplied during the cooling-off period may be deducted from any refund or credit where permitted by law.
5. Class bookings, cancellations & no-shows
All classes must be booked in advance through the Momence app, The Pilates Loft website or your online Momence account.
If you are unable to attend, please cancel your booking at least 4 hours before the class begins so another client has the opportunity to take your place.
For memberships with a set number of weekly classes, a late cancellation made within 4 hours of the class start time, or a no-show, will result in the loss of that class credit.
For Unlimited Memberships, a $15 late-cancellation or no-show fee will be charged.
Cancellations must be made through your Momence account or app. Email, phone, social media or message cancellations are not accepted.
6. Waitlists
If a class is full, you may join the waitlist.
If a place becomes available up to 1 hour before class, you may be automatically added to the class and notified through the contact details associated with your account.
If you can no longer attend, it is your responsibility to remove yourself from the waitlist. Once you have been added to a class from the waitlist, our normal cancellation and no-show policies apply.
Please keep your notification and contact details up to date so you don't miss a waitlist notification.
7. Studio etiquette & safety
Please arrive approximately 5 minutes before class, or 10 minutes before your first class, so you have time to get settled.
For safety reasons, late entry may not always be permitted once a class has commenced.
Grip socks are required for all classes for safety and hygiene purposes.
Please do not attend class if you are unwell or have a contagious illness.
Clients are expected to treat instructors, other clients, the studio and its equipment with respect.
Instructions provided by your instructor must be followed, particularly when using Pilates equipment.
8. Age requirements
The minimum age for general group classes is 13 years, unless the class is specifically advertised as suitable for younger children or prior approval has been provided by The Pilates Loft.
Participants under 18 must have consent from a parent or legal guardian before participating.
9. Little ones & children at the studio
Children and babies are welcome in classes specifically identified as Little Ones Welcome, or at other times where prior approval has been given by The Pilates Loft.
Children remain under the care and supervision of their parent or carer at all times. The Pilates Loft and its instructors do not provide childcare or supervision.
Parents and carers are welcome to stop during class whenever their child needs them.
Children must not climb on, play with or use Pilates equipment unless specifically invited to do so as part of an activity supervised by The Pilates Loft. Children must be kept away from moving equipment and other areas that may present a safety risk.
Parents and carers are responsible for ensuring toys, food, devices and other belongings brought into the studio do not create a safety hazard or unreasonable disruption to the class.
Where necessary for safety or the comfort of others, an instructor may ask a parent or carer to temporarily step away from the class with their child.
Further conditions relating to children attending the studio are contained in The Pilates Loft's Liability Waiver & Participation Agreement.
10. Pregnancy & postnatal
If you are pregnant, recently postpartum or returning to exercise following pregnancy or birth, please let your instructor know before participating.
You are responsible for obtaining medical or allied-health advice or clearance where recommended for your individual circumstances and for keeping us informed of any changes that may affect your participation.
Your instructor may recommend modifications or ask you not to perform a particular exercise where appropriate.
11. Membership suspensions
We understand there may be times when you need to take a break from your membership due to travel, illness, pregnancy or other personal circumstances.
Suspension requests must be emailed to pilates@thepilatesloft.com.au at least 7 days before the requested suspension date and cannot be backdated.
The minimum suspension period is 1 week, with a maximum total suspension period of 4 months in any 12-month period, unless otherwise agreed by The Pilates Loft.
Membership payments will pause during an approved suspension.
Membership credits cannot be used and membership bookings cannot be made for dates falling within the suspension period.
Your minimum membership commitment and any applicable cancellation period may be extended by the length of your suspension.
12. Additional classes
If you would like to attend more classes than your membership includes, additional classes may be purchased at the additional-class rate applicable to your membership.
Current additional-class rates will be displayed through our booking system or otherwise made available by The Pilates Loft.
Additional-class pricing may vary depending on your membership type.
13. Private 1:1 sessions
Private session fees are payable in full at the time of booking.
Appointments may be cancelled or rescheduled up to 12 hours before the appointment start time, with the payment retained as credit towards a future appointment where applicable.
Cancellations made within 12 hours of the appointment start time and no-shows will result in the loss of the appointment and payment.
Cancellations or rescheduling must be completed through your Momence account where this functionality is available. Email, phone or message cancellations may not be accepted.
14. Photography & video
From time to time, photographs or videos may be taken at The Pilates Loft for use on our website, social media and other marketing or promotional materials.
By attending The Pilates Loft, you consent to being photographed or filmed and to The Pilates Loft using images or footage in which you may appear for these purposes.
If you do not wish to be photographed, filmed or included in marketing material, you must notify The Pilates Loft in writing. We will then take reasonable steps to ensure identifiable images or footage of you are not used.
Where you bring a child to The Pilates Loft, this consent also applies to photographs or video in which your child may appear. If you do not consent to identifiable images or footage of your child being used, you must notify The Pilates Loft in writing.
Consent may be withdrawn at any time by notifying The Pilates Loft in writing. Any withdrawal will apply to future use where reasonably practicable.
Clients must not deliberately photograph or film other clients or their children without permission.
15. Personal belongings
Please keep personal belongings neatly stored in the areas provided and keep studio floors and walkways clear.
The Pilates Loft is not responsible for the loss, theft or damage of personal belongings to the extent permitted by law.
Lost property will generally be kept for 14 days, after which it may be donated or disposed of.
16. Health, safety & liability
All clients must accept The Pilates Loft's Liability Waiver & Participation Agreement before participating.
You are responsible for advising your instructor of any injury, illness, pregnancy, medical condition, surgery or other circumstance that may affect your ability to participate safely.
The Pilates Loft may request appropriate medical clearance before allowing participation where reasonably considered necessary.
Clients must follow instructor directions and use Pilates equipment and props only as instructed.
Participation is also subject to the terms of The Pilates Loft's Liability Waiver & Participation Agreement.
17. Refunds & transfers
Memberships and class packs are non-transferable and may only be used by the person whose name appears on the account.
Payments are generally non-refundable for change of mind, subject to any rights you may have under the Australian Consumer Law or other applicable law.
Where appropriate, The Pilates Loft may offer a studio credit at its discretion. Unless otherwise specified, discretionary studio credits must be used within 6 months of issue and have no cash value.
18. Changes to timetable, instructors and classes
The Pilates Loft may make reasonable changes to its timetable, instructors, class types and operating hours from time to time.
While we will always do our best to provide a varied and reliable timetable, specific classes, instructors, times or class formats are not guaranteed for the duration of a membership.
Where a class is cancelled by The Pilates Loft, any applicable class credit will be returned to the client's account.
19. Changes to membership terms & pricing
The Pilates Loft may update its studio policies or membership terms from time to time.
Where a change materially affects an existing membership, reasonable notice will be provided where required.
Any changes to membership pricing will be communicated to affected members before the new price takes effect and will be subject to any applicable agreement or legal requirements.